Terms and Conditions Hokiteam — Complete Platform Usage Guide

1 General Terms

Welcome to hokiteam. By accessing, registering, or using any service available on the hokiteam platform — including the website, mobile app, and all related services — you are deemed to have read, understood, and agreed to all terms and conditions set out in this document.

These terms and conditions form a legally binding agreement between the user and hokiteam. If you do not agree with any part or all of this document, you are not permitted to use hokiteam's services.

Hokiteam operates as an online entertainment platform offering a variety of digital games including online Casino, Live Casino, interactive Bingo, and Sports Betting. All services are operated in accordance with applicable regulations.

All terms stated here apply to all hokiteam services without exception, unless specific terms are explicitly stated otherwise for a particular feature or promotion.

2 Account Registration

To use hokiteam services, users must register and create a valid account. The registration process requires accurate and up-to-date information, including your full legal name, an active email address, a phone number registered in your name, and a valid date of birth.

Each user is only permitted to hold one active account. Creating more than one account — whether using the same or different identities — is a serious violation that may result in the freezing of all associated accounts and confiscation of any balances held within them.

• Accounts must be registered with accurate and verifiable information.
• Users are not permitted to register an account on behalf of another person.
• Using a VPN, proxy, or any other identity-masking tool to register is strictly prohibited.
• Hokiteam reserves the right to decline any registration without providing a specific reason.
• Accounts created with false information may be closed at any time without notice.

By completing the registration process, users confirm that all information provided is true, accurate, and up to date. Users are fully responsible for all activities that occur through their account.

3 Identity Verification (KYC)

Hokiteam applies Know Your Customer (KYC) procedures as part of its security and compliance commitment. Identity verification is required before users can make their first withdrawal, or whenever hokiteam deems verification necessary based on account activity.

Documents required for verification include:

• National Identity Card (KTP) that is still valid — clear photos of the front and back.
• Selfie photo while holding your ID card to confirm document ownership.
• Additional supporting documents may be requested if needed to verify specific transactions.

All data uploaded for KYC purposes is stored with encryption and accessed only by authorized verification staff. This information will not be sold or shared with third parties for commercial purposes. Read more on the Privacy Policy us.

4 Deposits and Withdrawals

Hokiteam provides a variety of deposit and withdrawal methods integrated with Indonesia's local payment systems, including bank transfers, digital wallets (DANA, OVO, GoPay, ShopeePay), QRIS, and more. All transactions are conducted in Indonesian Rupiah (IDR).

Withdrawal terms that must be followed:

• Withdrawals may only be made to a bank account or digital wallet registered in the name of the hokiteam account holder.
• The name on the destination account must exactly match the registered and verified name on your hokiteam account.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• Minimum and maximum withdrawal limits apply as stated on the Withdrawal of Funds.
• Hokiteam does not charge admin fees for withdrawals — any fees that may appear originate from the recipient's banking system.

Hokiteam reserves the right to delay or place on hold any withdrawal request that requires additional verification, particularly for large transactions or those showing unusual activity patterns. In such cases, our team will contact the user for further verification.

5 Bonuses and Promotions

Hokiteam offers a variety of bonuses and promotions for new users and active members. All bonuses are subject to specific terms and conditions stated on the respective promotion page or materials, which form an integral part of these general terms.

General bonus terms that apply:

• Each bonus has a rollover requirement (minimum wagering) that must be met before the bonus balance can be withdrawn.
• Bonuses are valid for one account per user, per IP address, per device, and per household.
• Users found to be abusing the bonus system — including creating multiple accounts to claim bonuses repeatedly — will face account closure and bonus confiscation.
• Hokiteam reserves the right to modify, cancel, or withdraw any bonus at any time without prior notice.
• Bonuses cannot be redeemed for cash without fulfilling the applicable rollover requirements.

By claiming any bonus, users are deemed to have read and agreed to the rollover terms and specific conditions applicable to that bonus. Unawareness of applicable terms is not grounds for disputing a withdrawal rejection.

6 Game Rules

All games available on hokiteam — including online casino, Live Casino, bingo, and Sports Betting — are operated with a fair and transparent system. hokiteam uses certified Random Number Generator (RNG) technology to ensure that game outcomes are random and cannot be manipulated by any party, including hokiteam itself.

• The use of automated software, bots, or any other cheating tools to play is strictly prohibited and will result in permanent account closure.
• Collusion between players to manipulate game outcomes is a serious violation.
• All final decisions on game outcomes rest with the hokiteam system and are absolute.
• Hokiteam reserves the right to void any game round proven to have experienced a technical error that unfairly affected the outcome.
• Sports bets accepted before a match begins are final and cannot be cancelled unless the match is called off or postponed.

Users who discover a bug or technical exploit in any game are required to report it to the hokiteam team and must not take advantage of it. Exploiting technical vulnerabilities to gain unfair advantage is considered cheating.

7 Account Security

Users are fully responsible for keeping their account credentials confidential, including passwords, PINs, and OTP codes. hokiteam strongly recommends using a strong, unique password and enabling the two-factor authentication (2FA) feature available on the platform.

If a user suspects unauthorized access to their account, contact the hokiteam support team immediately via live chat for a temporary account freeze and recovery process. hokiteam is not responsible for losses arising from a user's failure to keep their account credentials confidential.

8 VIP Program

Hokiteam runs a VIP loyalty program with five levels — Bronze, Silver, Gold, Platinum, and Diamond — offering a range of privileges to loyal members. VIP level upgrades are determined automatically based on gaming activity and processed by the hokiteam system.

• VIP level status is maintained as long as the user meets the minimum activity criteria applicable to each level.
• Hokiteam reserves the right to adjust VIP level upgrade and downgrade criteria at any time with notice via the platform.
• VIP privileges are non-transferable to other accounts and apply solely to the account in question.
• Abuse of the VIP system — including artificially inflating play volume to gain level upgrades — constitutes a violation of these terms.

Full details of the privileges at each VIP level are available on the VIP Program. By participating in the VIP program, users agree to all terms applicable to that program.

9 Account Suspension and Closure

Hokiteam reserves the right to temporarily suspend or permanently close the account of any user found to have violated these terms and conditions, or whose activity raises concerns related to security, fraud, or system abuse.

Actions that may result in account suspension or closure:

• Providing false information during registration or KYC verification.
• Owning or operating more than one account.
• Using bots, automated software, or cheating tools.
• Colluding with others or manipulating game outcomes.
• Systematic abuse of the bonus system.
• Activities indicating money laundering or suspicious transactions.
• Abusive, intimidating, or harassing behavior toward staff or other users.

Users whose accounts are closed due to violations may forfeit their remaining balance, depending on the nature and severity of the violation. Users have the right to submit an appeal through the support team within 30 days of the account closure date.

10 Responsible Gaming

Hokiteam is committed to supporting a healthy and responsible gaming culture. We provide a range of tools to help users manage their gaming activity, including daily/weekly/monthly deposit limits, loss limits, temporary account pause features, and permanent self-exclusion options.

Users who feel their gaming activity is getting out of control are encouraged to use these features or contact the hokiteam support team for further assistance. Gaming should be an enjoyable form of entertainment — not a financial or emotional burden.

11 Dispute Resolution

If a dispute arises regarding the use of hokiteam services, users are encouraged to first contact the hokiteam support team via live chat, providing full details of the issue including transaction numbers, dates, and a clear description.

The hokiteam team will thoroughly review each complaint and respond within a maximum of 5 business days. hokiteam is committed to resolving every dispute fairly and transparently, based on available evidence and applicable terms.

• Hokiteam's decisions on disputes relating to game outcomes are final.
• Disputes relating to financial transactions will be investigated together with the relevant payment service provider.
• Users unsatisfied with the resolution provided may submit a written escalation via hokiteam's official email.

12 Changes to Terms and Conditions

Hokiteam reserves the right to change, update, or revise these terms and conditions at any time based on operational needs, regulatory changes, or platform developments. Material changes will be communicated to users via platform notifications or registered email at least 7 days before taking effect.

Continued use of hokiteam's services after the effective date of any changes constitutes the user's acceptance of the updated terms. Users who do not agree with the applicable changes are advised to discontinue use of the service and contact the support team regarding the account closure procedure.

The latest version of these terms and conditions is always available on this page and supersedes all previous versions. The last updated date is always shown at the top of this document for your reference.